Thank You!
Thank you for contacting Department of Social Service-Economic Security office to request a benefit card. Your request has been submitted. All inquiries are processed in the order in which they are received. You should receive your new benefit card within 7-10 business days.
For further assistance you may contact the Toll-Free Customer Service Helpline
The toll-free number 1-888-328-6399 - is available in Arabic, Chinese, English, Haitian-Creole, Italian, Korean, Russian, and Spanish to recipients 24 hours per day, 7 days per week.
You may use the helpline to:
- Check your SNAP or cash account balance information.
- Hear your last ten transactions.
- Request a printed 2-month statement of your account history.
- File a claim if you suspect that a transaction error occurred.
- Change your PIN.
Please visit Onondaga County DSS-ES website for additional information.
421 Montgomery Street 2nd fl
Syracuse, NY 13202
Hours 8:00 AM - 4:00 PM (Mon-Fri)
Phone: (315) 435-2700